SNS Lead Agent — Privacy Policy

Effective date: 26 October 2026

Who operates the app

SNS for Marketing Solutions, Cairo, Egypt, operates SNS Lead Agent for enquiries sent to its official Instagram business account, @snsegypt.

Contact: m.mohsen@snseg.com or +20 111 994 4221.

Information processed

The app is designed to process Instagram account and conversation identifiers, incoming message text and timestamps, and business/contact information a person voluntarily provides during an enquiry. It may record the person's business website, service of interest, and follow-up information when provided. The app does not ask for Instagram passwords, payment-card details, government identification, or sensitive personal information in messages.

Why information is used

SNS uses enquiry information to understand requested services, assess whether SNS can help, organize follow-up, and maintain its local sales pipeline. Instagram account authorization is used to connect SNS's own business account. The current implementation collects eligible incoming text events for review; automatic replies and Excel write-back are not yet enabled.

Storage and service providers

The current receiver stores accepted incoming message records on SNS's Windows PC. Access credentials are encrypted using Windows user-bound protection. This does not mean message records or the Excel workbook are themselves encrypted by the app.

Meta provides Instagram and its platform APIs. Cloudflare relays webhook requests to the local receiver over an HTTPS tunnel and processes the traffic as a network service provider. Storing the sales tracker locally does not prevent Meta or Cloudflare from processing the traffic necessary to deliver Instagram events.

SNS has not connected an external AI model to process these messages in the current implementation. Any material change to data handling, such as an external AI processor or hosted CRM, requires this notice to be updated before that processing is enabled.

Access and disclosure

Enquiry records are intended for authorized SNS staff handling the request. SNS does not sell Instagram message content or use it to build unrelated marketing audiences. Information may be disclosed when necessary to comply with a lawful obligation or protect the service.

Retention and deletion requests

SNS retains enquiry records only for as long as needed to handle the enquiry, conduct appropriate follow-up, or meet applicable record-keeping requirements. To request access, correction or deletion, contact m.mohsen@snseg.com with the subject "SNS Lead Agent data request" and identify the Instagram handle used for the enquiry. Do not send passwords or access tokens. SNS may request proportionate information to verify ownership before acting on the request.

An account administrator can revoke app access through the account's Meta or Instagram settings. Revoking access does not itself delete records already stored locally; use the contact above to request deletion.

Updates

SNS will update this policy when the app's data handling materially changes and show an effective date on the published version.